Last updated: Aug 2, 2026
By booking a cleaning service with Mop Monsters Cleaning Inc., the client agrees to the following Terms of Service. These terms are designed to ensure clear expectations, safe working conditions, fair payment, and a respectful experience for both clients and Mop Monsters team members.
A booking is not confirmed until the client has approved the quote, service type, service date/time, deposit amount, and these Terms of Service in writing. In addition, the 50% deposit must be received to confirm booking.
Electronic approval, including a signed form, typed name, checkbox, email confirmation, or online booking confirmation, may be used to confirm acceptance of the booking terms. Ontario’s Electronic Commerce Act allows legal signature requirements to be satisfied electronically, with some exceptions.
A 50% deposit is required before Mop Monsters Cleaning Inc. arrives for the scheduled clean.
The deposit is applied toward the final cost of the clean.
The client will not receive their deposit back if:
the client cancels less than 12 hours before the scheduled clean;
the property is inaccessible;
the client fails to provide accurate entry instructions;
the team is unable to enter the property due to client error;
the client does not meet the required service conditions listed in these Terms.
If Mop Monsters Cleaning Inc. is unable to attend the job at all due to circumstances on our end, the deposit will be refunded.
The remaining balance is due immediately after the clean, before the cleaner leaves the property.
Mop Monsters Cleaning Inc. accepts card payments only for deposits and final payment.
In the case of a late or unpaid invoice, Mop Monsters Cleaning Inc. reserves the right to refuse future bookings. This includes declined cards, failed payments, unpaid balances, or disputed/charged-back payments for a completed clean.
Quotes are based on the information provided by the client, including the size, condition, and needs of the home.
The client must be honest and accurate when completing the questionnaire or providing booking information. Inaccurate or incomplete information may result in service refusal, a price change, or an incomplete clean.
If a task takes significantly more time, labour, or product than expected, Mop Monsters Cleaning Inc. may re-evaluate the quote. If the client agrees to the updated quote, the clean may continue or be rescheduled. If the client does not agree, Mop Monsters Cleaning Inc. may stop the clean, and the client will be responsible for the work already completed.
If the final price needs to increase beyond the original estimate because of additional or different work, the client should approve the updated price before the additional work continues. Ontario’s Consumer Protection Act limits charging more than 10% above an estimate unless the consumer agrees to the additional charges or amended estimate.
If Mop Monsters Cleaning Inc. finishes faster than the quoted time, no partial refund will be issued.
Mop Monsters Cleaning Inc. does not guarantee service to every neighbourhood in Ottawa or the surrounding area.
Mop Monsters Cleaning Inc. reserves the right to refuse or decline bookings based on location, travel time, accessibility, safety, or scheduling limits.
The client does not need to be home during the clean as long as they provide accurate access instructions, such as a code, key, concierge instructions, or other entry details.
The client is responsible for:
providing accurate entry instructions;
ensuring the team can access the property at the scheduled time;
booking elevators if required;
paying any parking fees at the residence;
ensuring legal and safe parking is available or disclosed in advance.
If Mop Monsters Cleaning Inc. cannot access the property due to missing, incorrect, or incomplete instructions, the deposit may be kept.
If an alarm goes off, Mop Monsters Cleaning Inc. will attempt to contact the client. If the alarm cannot be turned off and creates an unsafe or disruptive working environment, Mop Monsters Cleaning Inc. may leave and keep the deposit.
If the client is not home when the Mop Monsters team leaves, the team will lock the property using the provided instructions. To the fullest extent permitted by law, Mop Monsters Cleaning Inc. is not responsible for property damage, theft, or access issues caused by faulty locks, faulty codes, faulty keys, incorrect instructions, or circumstances outside our control.
Mop Monsters Cleaning Inc. requires safe and reasonable working conditions.
Mop Monsters Cleaning Inc. may refuse service, stop service, or reschedule if:
there is no access to hot, clean running water;
there is no access to electricity;
the indoor temperature is unsafe;
flooring or stairs are unsafe;
there are active construction hazards;
there are exposed needles, sharps, or broken glass that were not disclosed and agreed to in advance;
the property contains hazards that put the team at risk.
Mop Monsters Cleaning Inc. will not perform tasks that put our team at risk, including reaching unsafe heights, cleaning unstable areas, working around dangerous materials, or entering unsafe spaces. This may result in an incomplete clean.
Mop Monsters Cleaning Inc. reserves the right to refuse, stop, or leave a service if:
the client is dishonest or inaccurate in the questionnaire or booking process;
the client does not pay the deposit;
the client has an unpaid balance from a previous clean;
the client and Mop Monsters Cleaning Inc. do not agree on the price;
team members are treated disrespectfully, aggressively, or abusively;
the home is unsafe;
the job includes undisclosed hazards;
the home has biohazards, mold, pest infestations, rodent infestations, hazardous waste, drug residue, or smoke residue;
it has been less than one month since the last sighting of a live flea and/or bed-bug;
a child or dependent who requires supervision or care is left alone in the home
the client expects childcare, pet care, junk removal, repairs, or other services outside the booked clean.
If Mop Monsters Cleaning Inc. starts a clean and later discovers unsafe conditions, undisclosed hazards, biohazards, pest infestations, mold, rodent issues, hazardous waste, drug residue, smoke residue, abusive behaviour, or other conditions that make the job unsafe or outside scope, Mop Monsters Cleaning Inc. may stop the clean. The quote may be adjusted based on the work completed and the circumstances.
Mop Monsters Cleaning Inc. does not provide childcare, babysitting, supervision, feeding, potty breaks, pet care, or dependent care.
Children, dependents, or pets may be present only if they do not interfere with the clean or create safety concerns.
Clients are responsible for securing pets if needed. Clients must disclose aggressive, reactive, dangerous, or unpredictable pets before the clean.
Mop Monsters Cleaning Inc. does not provide junk removal or landfill trips.
Trash that does not fit in regular city bins, or cannot be disposed of through regular city collection, is the client’s responsibility to arrange and pay for.
Mop Monsters Cleaning Inc. does not provide garbage bags, recycling bags, compost bags, tissue boxes, toilet paper, bedding, towels, tea towels, or refill supplies unless specifically agreed to in advance.
Mop Monsters Cleaning Inc. may refill containers or bins that are already stored on the counter, if supplies are provided. Mop Monsters Cleaning Inc. will not refill multiple containers that have been pulled from cupboards, drawers, or storage areas unless agreed to in advance.
No partial or full refund will be issued because the client failed to provide necessary supplies.
Mop Monsters Cleaning Inc. will not complete add-on jobs requested after the booking has been confirmed unless management agrees.
Mop Monsters Cleaning Inc. does not:
fix anything on the property;
unclog drains;
perform repairs;
provide childcare;
provide pet care;
remove junk;
transport garbage to a landfill;
clean biohazards;
provide mold remediation;
treat pest or rodent infestations;
clean hazardous waste;
work in unsafe conditions;
provide supplies for household restocking unless agreed in advance.
The client is responsible for understanding what their selected clean includes before booking.
Service details are available on the Mop Monsters Cleaning Inc. website (mopmonsterscleaning.ca). Clients may also contact Mop Monsters Cleaning Inc. with questions before booking (587-575-5081 or hello@mopmonsterscleaning.ca).
No refund will be issued because a client expected tasks that were not included in the selected service.
Mop Monsters Cleaning Inc. uses sensitivity-friendly products when possible. However, Mop Monsters Cleaning Inc. does not guarantee that cleaning services will improve or prevent symptoms for clients, residents, visitors, children, babies, or pets.
This includes, but is not limited to:
asthma symptoms;
eczema flare-ups;
acne;
allergies;
headaches;
skin irritation;
respiratory irritation;
pet sensitivities.
Clients are responsible for disclosing product restrictions or product preferences before the clean.
Clients must request product changes at least 48 hours before the clean. If Mop Monsters Cleaning Inc. cannot obtain a replacement product in time, or cannot safely use the requested product, Mop Monsters Cleaning Inc. may reschedule or refund the deposit.
Mop Monsters Cleaning Inc. reserves the right to refuse to use products that we consider unsafe, incompatible, improperly labelled, or inappropriate for the surface or task.
Clients are responsible for supervising vulnerable household members after the clean, including ensuring pets or children do not lick, ingest, touch, or misuse cleaning products or residues.
Some surfaces and materials may be sensitive, damaged, old, delicate, improperly sealed, or unpredictable.
Mop Monsters Cleaning Inc. does not guarantee cleaning or removal of:
unsealed stone;
natural wood;
old paint;
damaged grout or caulk;
rust;
hard water staining;
old stains;
delicate upholstery;
unknown floor coatings;
broken, deteriorating, unstable, delicate, or sensitive items.
To the fullest extent permitted by law, Mop Monsters Cleaning Inc. is not responsible for damage caused by pre-existing wear, unstable items, delicate materials, undisclosed surface sensitivities, improper prior cleaning, old damage, poor installation, or materials that cannot safely tolerate cleaning.
Nothing in these Terms limits any rights that cannot legally be limited or waived.
For wet-extraction, carpet, rug, and fabric cleaning:
stains are not guaranteed to fully come out;
odours are not guaranteed to fully come out;
drying time varies;
the client must disclose previous stain treatments;
some fabrics may bleed, shrink, watermark, discolour, or react poorly;
Mop Monsters Cleaning Inc. may refuse delicate, unknown, unstable, damaged, or unsafe fabrics;
furniture, carpets, rugs, and fabric surfaces must be accessible.
Mop Monsters Cleaning Inc. is not responsible for fabric reactions caused by previous treatments, unknown materials, pre-existing damage, age, poor dye stability, or fabric sensitivity.
Clients must secure valuable, sentimental, delicate, unstable, or irreplaceable items before the clean, or clearly inform Mop Monsters Cleaning Inc. about them.
This includes jewelry, heirlooms, electronics, glass items, unstable décor, delicate art, loose small items, and other valuables.
Mop Monsters Cleaning Inc. is not responsible for damage to or loss of items that were left loose, unstable, hidden, fragile, or not disclosed. For example, Mop Monsters Cleaning Inc. is not responsible if a small earring left on the floor is vacuumed.
Any concerns, complaints, damage claims, or missing-item claims must be reported within 24 hours of the clean.
The client must provide photos and details of the concern.
Mop Monsters Cleaning Inc. management will review the concern and may decide, based on the circumstances, to offer:
a re-clean;
a partial refund;
a full refund;
no refund or re-clean.
A re-clean may be scheduled only with the client’s agreement and based on Mop Monsters Cleaning Inc. availability.
If Mop Monsters Cleaning Inc. is late by more than 30 minutes but still completes the clean, Mop Monsters Cleaning Inc. may provide a partial refund at our discretion.
If Mop Monsters Cleaning Inc. leaves mid-clean due to a personal emergency, illness, injury, unsafe conditions, power outage, dangerous weather, dangerous driving conditions, or another emergency, Mop Monsters Cleaning Inc. may provide a partial refund at our discretion.
If Mop Monsters Cleaning Inc. does not show up to the job at all, the deposit will be refunded.
Mop Monsters Cleaning Inc. team members may take reasonable breaks during the clean, including breaks for water, food, exhaustion, lightheadedness, or safety.
For longer cleans, team members may briefly leave the property to take a break or get food.
Team members may wear appropriate PPE based on the job. This may include gloves, masks, respirators, shoe covers, ear protection, safety glasses, or other safety equipment.
Mop Monsters Cleaning Inc. may take before-and-after photos or videos of the residence to document the condition of the property, confirm the work completed, and help resolve any concerns or disputes fairly.
These photos or videos will be kept by Mop Monsters Cleaning Inc. and will not be shared publicly unless previously discussed with the client for advertising or marketing.
Mop Monsters Cleaning Inc. may use this documentation in the case of a legal dispute.
Photos and videos will be deleted one month after the clean unless a complaint, dispute, chargeback, legal claim, or lawsuit arises.
Mop Monsters Cleaning Inc. will try to avoid capturing sensitive information, personal documents, faces, or people in the home, but cannot guarantee this in every case.
For recurring clients, Mop Monsters Cleaning Inc. reserves the right to update the quote if:
the condition of the home changes;
the frequency of cleaning changes;
the scope of work changes;
inflation or business costs change.
If a recurring client has a specific reserved cleaning day/time but skips cleaning for more than three consecutive weeks, they may lose their reserved time slot. The client may rebook, but Mop Monsters Cleaning Inc. may need to arrange a new recurring time.
Mop Monsters Cleaning Inc. requires reasonable use of water and electricity to complete cleaning services.
Mop Monsters Cleaning Inc. is not responsible for compensating clients for water or electricity used during the clean.
Prices include applicable taxes when applicable.
By booking a service with Mop Monsters Cleaning Inc., paying a deposit, approving a quote, signing a form, checking an agreement box, or confirming the booking in writing, the client agrees to these Terms of Service.
Nothing in these Terms limits any rights or protections that cannot legally be limited, excluded, or waived.
